Privacy Policy

Introduction

Membr Systems LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website membrsystems.com (the "Site") or use our membership software and community platform services.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when you:

• Contact Us: When you submit our contact form, we collect your name, organization name, email address, phone number (optional), website (optional), organization type, and any message you include.
• Request a Demo: When you request a demonstration of our services, we collect similar contact and organizational information.
• Subscribe to Updates: If you join our mailing list, we collect your email address.

Information Collected Automatically

When you visit our Site, certain information is collected automatically through Google Analytics, including:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or source
• General geographic location (country/city level)
• Device type (desktop, mobile, tablet)

We do not use cookies for tracking purposes beyond Google Analytics. We do not use advertising cookies, retargeting pixels, or similar tracking technologies.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and contact form submissions
• Provide information about our membership software and services
• Schedule and conduct product demonstrations
• Send you updates about our products (only if you've opted in)
• Analyze website traffic and usage patterns to improve our Site
• Comply with legal obligations

Google Analytics

We use Google Analytics to understand how visitors interact with our Site. Google Analytics collects information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to our Site.

Google Analytics uses cookies to collect this information. You can opt out of Google Analytics by:

• Installing the Google Analytics Opt-out Browser Add-on
• Adjusting your browser settings to block cookies
• Using browser privacy/incognito mode

For more information on how Google uses data, please visit Google's Privacy Policy.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business (e.g., email service providers), subject to confidentiality obligations.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

Contact form submissions are sent directly to our email and are not stored in a database on our website. We retain email correspondence for as long as necessary to provide our services and maintain business relationships, or as required by law.

Google Analytics data is retained according to Google's data retention policies, which you can learn more about in Google's documentation.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Opt-out: Opt out of marketing communications at any time
• Portability: Request your data in a portable format

To exercise any of these rights, please contact us at hello@membrsystems.com.

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You can request that we delete personal information we have collected from you.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
• Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell your personal information.

To submit a CCPA request, please contact us at hello@membrsystems.com. We will verify your identity before processing your request.

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your personal data based on your consent (when you submit a contact form) and our legitimate interests (to improve our services).
• Right of Access: You can request access to your personal data.
• Right to Rectification: You can request correction of inaccurate data.
• Right to Erasure: You can request deletion of your personal data.
• Right to Restrict Processing: You can request restriction of processing in certain circumstances.
• Right to Data Portability: You can request your data in a machine-readable format.
• Right to Object: You can object to processing based on legitimate interests.
• Right to Withdraw Consent: You can withdraw consent at any time.

To exercise your GDPR rights, please contact us at hello@membrsystems.com.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our Site and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately at hello@membrsystems.com.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: